Question 1

When can I get to my belongings?

Accepted Answer

We offer the longest access hours in the market. Some of our locations also offer convenient 24 hour access on select units. Please contact the location directly to verify your access hours.

Question 2

Do you have a pest control maintenance schedule?

Accepted Answer

Yes, we schedule monthly, professional pest control services at all of our locations for your peace of mind.

Question 3

How long do I have to sign up?

Accepted Answer

We offer month-to-month rentals with no long term commitment to save you money.

Question 4

How can I make a payment?

Accepted Answer

Payments can be processed by mail, in person, over the phone, or through our website. You may also arrange to have the payment automatically deducted from your credit card. Please ask your local location about this convenient payment option.

Question 5

What sizes do you have and how much do they cost?

Accepted Answer

We have a wide variety of unit sizes to meet your needs and save you money. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Storage Unit Size Guide.

Question 6

How do I calculate how much storage space to rent?

Accepted Answer

Our expert staff can assist you in determining the right size unit to save you money. Just give us a brief description of what will be stored and we will help you determine how much space is needed.

Question 7

What forms of credit card payments do you accept?

Accepted Answer

We accept Visa, MasterCard, Discover, and American Express. Please ask about our convenient credit card auto-pay program!

Question 8

Do you sell locks, packing, and moving supplies?

Accepted Answer

Yes, for your peace of mind we sell disc and cylinder locks! We also offer boxes and moving supplies for your one-stop shopping convenience.

Question 9

Do you have outdoor storage for boats, RVs and other vehicles?

Accepted Answer

Yes, we have space for Boats, RVs, Commercial Vehicles, Trucks and Cars at our Cypress, El Cajon, Fashion Valley, Huntington Beach, La Mesa – Spring Street, Mission Valley, Oceanside and Vista locations. Please contact the location nearest you for availability and vehicle size limits.

Question 10

How much notice must be given when I move out?

Accepted Answer

We require a 7 day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in. Please note that we do not give partial month rent refunds.

Question 11

How do auctions work?

Accepted Answer

All of our self storage auctions are held online, so you don't have to go to a specific location to participate!

Frequently Asked Questions